SpotWalla Help

Choose from the help topics below or review our Frequently Asked Questions.




Getting Started

How to register, quick start, recovering your password, contact support...



Devices

Setting up and configuring devices, secure zones, email notifications and more.



Trips

Need to setup and configure a trip? Want to know how to keep your location secure?



Tracks & Overlays

What's a track? Where do I use them? How can I create one?



Location Pages

What's a location page? How do I find them? How do I join one?



Friends

What in tarnation is this about?



Funding Your Account

Pricing, viewing your statements and how to fund your account.

Frequently Asked Questions

Your question may be asked frequently. Click the question to display the answer.

If you want to get up and running as soon as possible, check out the Quick Start section:

Getting Started - Quick Start

How often will SpotWalla poll my SPOT or InReach device?

If you're using a phone app like Bubbler GPS or SWTracker, polling does not apply to you. These apps send SpotWalla location information regularly and automatically.

The satellite-based tracking devices do not automatically report their positions to SpotWalla. Instead, SpotWalla periodically asks SPOT or Garmin if new messages exist for a device. This is known as polling.

Generally, SPOT and Garmin devices are polled once every 10-12 minutes. If the device does not produce a new message for more than 24 hours, the device is polled once every 30 minutes. When a new message arrives, SpotWalla will poll the device every 10 minutes again.

If the device's configuration changes, it will be polled immediately.

How do I find and customize a trip's links?

To find trip links, go to the Trip Manager. Find your trip, click its name and choose the Links option from the menu. The Trip Links dialog will appear.

From the dialog you can copy one of the provided trip links or you can build and copy a custom link.

For more information, see:
Trip Links

What kind of device is best for me?

First question to answer is, where will your travels take you? If you plan on visiting remote areas of the globe, then you'll need a satellite-based tracking device. If your travels will be local or wherever cellular service is available, then one of the phone-based apps will turn your smart phone into an adequate and capable tracking device.

SpotWalla supports these devices...

Satellite Tracking Devices Smart Phone Applications
Garmin Satellite Trackers Bubbler GPS (Android)
SPOT Trackers SWTracker (iOS)