SpotWalla.com ("SpotWalla") is the website of SpotWalla Systems, Inc ("the Company"). Please read and familiarize yourself with this User Agreement. If you have any questions or concerns about this document or anything else related to SpotWalla or the Company, the best way to contact us is via email: SpotWalla Support .
SpotWalla is a secure personal location management system. It is a paid-for service and is offered to the public and corporate entities alike.
The Company reserves the right to change these terms and conditions at any time. Your use of SpotWalla indicates your acceptance of the terms and conditions in this document.
You agree that you will hold harmless the Company and its officers, directors, employees, and volunteers from all claims arising out of or related to your access or use of, or your inability to access or use, SpotWalla or other websites to which it is linked.
In no event will the Company be liable to you or anyone else for any decision made or action taken by you or anyone else in reliance on such information or for any consequential, special or similar damages, even if advised of the possibility of such damages.
SpotWalla employs Google Analytics to collect information about each visitor's domain name; information on the pages accessed and visited; the amount of time spent on SpotWalla; as well as other analytical information.
At no time and under no circumstances is your personal information knowingly shared with third-party companies or individuals.
The Company does not partner with nor have special relationships with any ad server companies.
SpotWalla makes a concerted effort to be a good steward of the resources used on your behalf. This includes, but is not limited to, the message interfaces for SPOT and InReach devices. If your device is producing new messages, it will be polled about every 10 minutes. When it has not produced a new message in a 24-hour period, the device will be polled about every 30 minutes.
Fees are assessed based on two things - storage and activity. A storage/map fee of 4 cents per day applies if any device in your account has at least one message stored. The number of messages and devices does not matter. A device activity fee of 3 cents per day is assessed for each active device in your account.
Device activity is different for each supported device type. For SPOT and InReach devices, the act of polling the device is considered activity. Polling occurs at the intervals described above 24 hours a day, 7 days a week unless the device's message interface is disabled. The number of messages received does not matter.
For Zoleo devices activity is whenever SpotWalla receives a new message from Zoleo systems. Unlike SPOT and InReach devices, Zoleo devices are not polled.
For SWConnect and GPS Bubbler devices activity occurs when the application is used to log into SpotWalla or to send a message.
Each day SpotWalla will evaluate your account's storage and activity and deduct the appropriate fee from your account.
SpotWalla is not a subscription service. Why? Because a subscription service is not fair to users who do not use the service year-round. Instead, SpotWalla will assess fees based on your usage of the service. So if you use it one month a year or 12 months a year, you will only pay for what you use when you use it.
You will fund your account using a supported payment mechanism. Currently, SpotWalla supports payments through Stripe, Paypal and by check. Stripe and Paypal can and will charge processing fees and, potentially, taxes. The amount applied to your account does not include these fees and taxes.
The net funding amount is first used to recover any outstanding debits in your account. The remaining balance, if any, will remain in your account and used for future, daily fees.
SpotWalla allows your account to have a negative balance. Account Balance Warning emails are sent to you when your account balance falls below -$5, -$10 and -$15. Starting on January 1, 2023, if your account balance falls below -$15, SpotWalla will place your account on hold, no longer poll your devices or display trips, etc. When you log into your account, you will be directed to contact support to discuss what can be done to release the hold on your account.
SpotWalla will not SPAM you. You cannot opt out of emails that are sent at your request or those emails sent when SpotWalla attempts to make you aware of potential issues with your account. For instance, password-reset emails, account balance alerts and account balance warnings.
SpotWalla also sends periodic newsletters with important news and information about what's happening in SpotWalla. You can opt out of these emails in your profile.